Help Center

Remzo Help Center, FAQs and Support Guides

Your Account Manager

Your dedicated account contact, compliance, employee payroll, time-occupation.

Contact Your Account Manager

Compliance Questions

Speak to help employees with the most common compliance questions, from recognition.

Ask a Compliance Expert

Technical Support

Platform-based, dashboard questions, or employee panel help.

Email: support@remzo.co

Billing Support

Invoice queries, payment questions, subscription billing charges.

Email billing@remzo.co

All Topics

Frequently Asked
Questions

Everything you need to know about the most asked, consistent, compliance questions for every HR professional.

AM
CX
TS

24/7 dedicated account managers available for your support.

It starts the moment your new employee signs their employment contract. Everything happens automatically after that: document review, HR, PF, ESIC registration, and portal activation. Ready by hour 24.

No, we handle the paperwork. Just provide basic employee details and Remzo takes care of the rest — from offer letter generation to statutory registrations.

Yes. Every step — from onboarding and contracts to payroll and offboarding — is 100% digital. No physical signatures or couriers required.

Absolutely. All statutory registrations including Provident Fund (PF) and Employee State Insurance (ESIC) are handled by our compliance team on your behalf.

Our system flags incomplete submissions immediately and your account manager will guide the employee through uploading the missing information. Onboarding pauses only for that employee.

Raise an offboarding request from your dashboard, set the last working day, and we manage the full exit process — final settlement, statutory filings, and relieving documentation.

Yes. Bulk onboarding is supported. Upload a CSV with employee details and all invites go out simultaneously. Each employee gets their own portal link.

Service Level Agreement

Our Response Time Commitment

We are committed to delivering fast, reliable support across every channel. Our dedicated teams operate within strict response windows so your business never waits — from first contact to resolution.

Account Manager

2

Hours

Compliance Team

2

Hours

Technical Support

4

Hours